Help when a digital purchase is not right.
Digital products are supplied through Selar, but delivery and billing problems will be reviewed fairly.
When to contact support
If you receive the wrong file, a damaged file, no download access or a duplicate charge, email esotericprojects@gmail.com with the product name, purchase email and Selar transaction reference. Do not send card details.
Digital products
Because a downloaded digital file cannot reliably be returned, a change of mind after successful delivery may not qualify for a refund. Each request will nevertheless be reviewed on its facts, including access and delivery records.
Payment-provider process
Where a refund or duplicate-payment reversal is approved, it may need to be processed through Selar or the payment provider and can take additional time to appear. This policy does not restrict any mandatory consumer right or remedy.